Whom do you work with?
We work with many different types of businesses and individuals that require PPE, but mostly with the groups mentioned above. Our clients include some of the most recognizable brands and names in their respective industries – in medical supply, hospitals, wholesale, and resale.
Where do most of your clients come from?
We have clients from all over the world but most of our clients are concentrated in the US, Asia, Western Europe and Australia.
What is your minimum order quantity?
USPGI’s critical needs minimum order quantity is $10,000 USD. Please note we bring the same level of professionalism and quality to small and large orders alike.
What services do you offer?
Full Service Solutions – As your manufacturing and/or sourcing agent we provide you with the services that your business needs, including product sourcing, sample development, production monitoring and quality control and labeling, packaging, stuffing monitoring. For design projects, we work with you on concept designs and product selections to make sure that your business is getting the quality and designs it requires.
How long is production time?
This depends on several factors including materials, quantity and levels of customization, but generally 4-8 weeks.
How long is delivery time?
It depends on the delivery port and the respective countries customs clearance procedures but generally, 4-6 weeks.
Where and who are your suppliers?
Most of our suppliers and factories are located in the U.S. and Asia. Our suppliers are high quality producers and manufacturers that have met our stringent standards for quality, consistency and ethical business practices. Our vendor list contains a wide range of factories and suppliers providing many different types of PPE products. Whatever a client’s target product and pricing, we know the factories and suppliers suited to their needs.
What are your quality control measures?
Our quality control team is the best in in the business. We maintain good relationships with our suppliers and our team is present throughout every stage of the production process to ensure quality and consistency. We do quality control checks and MC tests as needed throughout and provide reporting to our clients following inspections.
Can you do customized products?
USPGI assists many clients with customized product and sample development for a wide range of PPE product types. We specialize in working with the suppliers to ensure that the product is manufactured to your specifications.
What are your supplier’s payment terms?
It depends on the supplier. Though payment terms may vary – most factories and suppliers require upfront payment. Others may accept Letters of Credit and/or CAD and others require at least 50% deposit in order to start production. With our supplier base, it is almost exclusively 50% deposit required at start of production and 50% balance payment required before release of the products.
What guarantees do you offer in regards to that first down payment?
USPGI holds all deposits in an escrow fund. Funds are not released, until all customers accept the product and product is ready to ship. Clients sign a contract providing legal recourse in instances of dispute for both parties thereby protecting you and your company.
In what currency do you suppliers invoice?
All Invoicing is in US dollars depending on your preference.
What are my shipping options?
There is a wide range of shipping options… USPGI partners with multiple carriers and many of our clients choose to use air express as their shipping solution. Of course, there is no obligation to use our transport partners when working with us. Please visit our shipping section to find out more details here.
Is shipping included in my invoice?
Shipping costs will be included in your invoice. If you wish to handle your shipping and logistics needs, we will be happy to do accommodate you…
What about insurance related to my order?
Most reputable shipping companies offer a 2% insurance fee in order to insure an order. If you are interested in purchasing insurance related to your order(s), we also highly recommend that you seek additional insurance in your home country for the goods once they arrive. Most insurance related to sea transportation expires within days of arrival at the home country port.
Are there any additional costs that USPGI places on an order?
There are no additional fees other than our commission fee, which is calculated based on the total value of your order(s).
Where are you located?
Universal Safety Protective Gear’s office is located in Silicon Valley (Santa Clara, California). We are conveniently located on Great America Parkway, just down the street from Great America Parkway and the San Francisco 49er’s stadium and training facility. See contact us for map and directions.
Will I have to pay customs / import tax / VAT once my order arrives in my country?
It depends on the country and the items included in your order. In the UK and Germany VAT is 20% and 19% respectively but not for all items. USPGI will be happy to assist you in determining all import tax and/or VAT related costs associated with your order.For you information, VAT is calculateby combining total order cost, and insurance and shipping cost multiplied by the VAT rate.
Can I come to the Corporate office and meet with you?
We encourage anyone who is in San Francisco, San Jose or Santa Clara, California area to come visit our office. As a USPGI client, you can also feel free to utilize our office (Internet, telephone, fax, etc.) for any of your business and/or administrative needs while you are visiting our location.
